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Customer Service
Clinical Outreach Specialist
@Phil
[Hiring] Clinical Outreach Specialist @Phil
Mar 21, 2025 - Phil is hiring a remote Clinical Outreach Specialist. 💸 Salary: competitive compensation. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Clinical Outreach Specialist role will help drive PHIL’s engagement with the Health Care Providers (HCPs) who prescribe medicines to our patients. You will be a part of a dedicated team focused on expanding PHIL’s HCP relationships by directly engaging with HCPs and their offices.
- Develop rapport with office staff and understand office protocols
- Educate HCPs on PHIL processes
- Introduce new product launches on the PHIL platform
- Maintain a “customer service” mindset in all interactions with physicians and office staff
- Respond to office feedback and identify opportunities for improvements
- Work with internal teams to develop solutions
- Learn new information and adjust daily activities as new office engagement strategies are implemented
Qualifications
- Prior experience working in physician offices or other healthcare delivery environments
- Prior experience with electronic health record (EHR) platforms
- Working understanding of medical prescription processing, including electronic prescription submission and prior authorization processing
- Experience in making cold outreach calls
- Strong interpersonal skills to engage with offices and develop good working rapport with office staff and physicians
- Willingness to learn and understand operational workflows
- Ability to pinpoint and diagnose feedback from HCPs
- Professional and courteous communication skills
- Solution-oriented approach to find sustainable solutions for HCPs
- Excellent written and oral (phone) communication skills
- Team player who wants to help build up others
- Ability to be flexible in daily work activities as strategies and program needs change
Requirements
- Provide excellent customer service by communicating effectively with prescribers and office staff via phone call and digital message formats
- Provide effective cold call outreach to build office relationships and maintain ongoing rapport with offices and physicians
- Understand and explain end-to-end prescription lifecycle to provider offices with appropriate level of detail
- Understand and explain program-level rules, expected patient copays, and expected processing timelines
- Provide best practices to pursue coverage for patients via the prior authorization process
- Triage, resolve, and respond to order-related escalations or one-off requests
- De-escalate providers by using active listening and determining the correct root cause
- Recommend solutions for internal teams at PHIL based on feedback
- Understand needs of HCPs based on their patient population and behavior
Benefits
- Ground floor opportunity with one of the fastest-growing startups in health-tech
- Fully remote working environment (occasional travel may be required)
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision)
- 401(k)
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive compensation
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
