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Project Management
Vice President of Operational Excellence
@Phil
[Hiring] Vice President of Operational Excellence @Phil
Mar 22, 2025 - Phil is hiring a remote Vice President of Operational Excellence. 💸 Salary: competitive compensation commensurate with experience. 📍Location: USA.
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Role Description
As the Vice President of Operational Excellence, you will be responsible for leading and scaling our Operational Excellence organization, driving process design, standardization, and continuous improvement for the company to achieve optimal patient experience outcomes in regards to quality, speed, and cost.
- Serve as a trusted strategic partner to our client success and operations teams, aligning goals and delivering continuous incremental value.
- Work closely with cross-functional teams including operations, client success, biz-ops, product, and finance, to deliver operational excellence goals.
Responsibilities
- Lead the strategic direction of the operations organization, ensuring scalable and sustainable process paths optimized for quality, speed and cost.
- Hire, mentor, and scale a high-performing operational excellence team to drive continuous quality improvement, learning and development, operations program management and process design across pharmacy operations, patient support and fulfillment teams at PHIL.
- Build and maintain strong, trusted relationships with key stakeholders (client success, product, solution architecture, pharmacy operations, patient support, partner network, Biz-ops, engineering) across PHIL to drive operational change.
- Actively seek out opportunities for optimizing, simplifying and automating operational workflows and drive continuous improvement in partnership with other operations leaders.
- Leverage data and analytics to drive decision-making, prioritization, measure success, and ensure desired business outcomes.
- Identify and define the key metrics to measure broader outcomes as well as individual process paths.
- Prioritize and channel resources to address gaps in these key metrics.
- Build effective feedback mechanisms from client, patient and HCP partnering with those functions within PHIL and incorporate those learnings to continuously refine goals and metrics.
- Develop and implement efficient processes, tools, and best practices to ensure quality, streamlined operational workflows, operator enablement and performance measurement.
- Build effective change management, continuous training and communication mechanisms in partnership with solution architecture and client success teams.
Qualifications
- 10+ years of experience working in an operational excellence function with at least 5 years leading an operational excellence organization, demonstrating substantial influence and partnership over operational decisions and strategy.
- 5+ years of directly managing an operations PMO and responsible for multiple large programs.
- Experience designing and scaling complex operational process paths that undergo frequent change.
- Strong operator mentality with a “get it done” attitude; capable of balancing high-level strategic thinking with hands-on execution.
- Deep fluency with data and analytics; comfortable using data to set goals, measure outcomes, and make informed decisions.
- Proven ability to think creatively and problem-solve, finding innovative ways to address operational challenges.
- Excellent communication skills, both in tailoring messaging to different audiences and collaborating across internal teams.
- Experience working under pressure in a cross-functional organization and ability to influence without direct authority across peers and other stakeholders.
- Experience in Lean Management, Six Sigma and other operations tools, a plus.
- Healthcare or pharma experience, a plus.
Benefits
- Ground floor opportunity with one of the fastest-growing startups in health-tech.
- Fully remote working environment.
- Competitive compensation (commensurate with experience).
- Full benefits (medical, dental, vision).
- 401(k) contribution opportunity.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
competitive compensation commensurate with experience
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
