[Hiring] Customer Success Manager @CustomerSuccessBox
Mar 29, 2025 - CustomerSuccessBox is hiring a remote Customer Success Manager. 💸 Salary: competitive cash, incentives, and stock. 📍Location: Europe, USA, UK, India.
Role Description
Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenge the status quo? Lead technology adoption for multiple global businesses?
CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS industry. You will be responsible for enforcing a domino effect. Your success will be in ensuring that your peer customer success managers are delivering success to their end customers, enabling Global B2B SaaS businesses on the path to getting to 130%+ MRR retention, reducing churn, and growing MRR/ARR/LTV.
- Own customer relationship right after customer’s sign up or start a trial.
- Work with customers by understanding their business use case and reason behind purchase.
- Guide customers to formulate Accounts health, Product adoption Milestones, Risk and Up sell Alerts from their business use cases.
- Conduct workshops for customers to help them set up various playbooks.
- Coordinate any data and product usage integration queries with the technical support team and ensure a smooth, time-bound integration experience.
- Drive advocacy, referrals, reviews, guest blogging, interviews.
- Blog about best practices and contribute back to the success community.
- Engage with customers and do periodic business reviews to ensure value delivery.
- Act as the bridge between customer feedback and product design team.
- Ensure renewal, drive up sell and growth for each account.
- Be the face of CustomerSuccessBox in front of the customers.
Qualifications
- 1+ year relevant work experience in a Customer Facing or Account Management role at a B2B SaaS company.
- Strong communication and presentation skills.
- Experience and comfort in working with Global Customers in US / EU / UK preferred.
- Engineering degree in Computer Science, IT, and Electronics & Communication Engineering or a Business Management degree (MBA) is a must.
Benefits
- Unlimited leaves
- Flexible working hours
- Rich startup culture
Compensation
- Competitive Cash, Incentives, and Stock
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| 📍 | Be aware of the location restriction for this remote position: Europe, USA, UK, India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
competitive cash, incentives, and stock
|
Remote
Location
Europe, USA, UK, India
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe, USA, UK, India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
