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Client Support Coordinator @Intrinsicdigital

[Hiring] Client Support Coordinator @Intrinsicdigital

Mar 13, 2025 - Intrinsicdigital is hiring a remote Client Support Coordinator. đź’¸ Salary: php 57,000 - 62,000. đź“ŤLocation: Philippines.

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Role Description

The Client Support Coordinator plays a critical role in supporting the Client Success team by managing daily workflows, organizing client data, and ensuring smooth operational processes. This position reports to the Client Support Manager and focuses on aggregating and compiling data, assisting with administrative tasks, and optimizing day-to-day operations to enhance efficiency and team productivity.

  • Data Aggregation & Reporting: Pull, collect, and compile data from internal tools to create reports that summarize key insights for the CS team.
  • Operational Support & Workflow Management: Monitor daily processes, identify workflow gaps, and ensure tasks are completed efficiently.
  • Administrative Tasks: Assist with data entry, documentation, and internal system updates to keep records organized and accurate.
  • Client Account Support: Help manage client requests, process operational updates, and ensure timely execution of tasks related to account transitions.
  • Creative & Campaign Tracking: Maintain and update internal tracking systems, including creative assets, campaign performance, and client requests.
  • Process Improvement: Identify opportunities to streamline workflows, improve efficiency, and proactively address operational challenges.
  • Collaboration & Communication: Work closely with CS team members to provide structured support, enhance organization, and ensure smooth day-to-day operations.
  • Issue Escalation & Troubleshooting: Assist in identifying and escalating client concerns or operational issues to the appropriate team members for swift resolution.

Qualifications

  • Strong organizational skills with the ability to manage multiple tasks and deadlines.
  • High attention to detail to ensure accuracy in all deliverables.
  • Proactive problem-solving skills with a focus on continuous improvement.
  • Excellent communication and collaboration skills for working cross-functionally with internal teams.
  • Experience in data management, reporting, and operational workflow execution is a plus.
  • Familiarity with tools such as HubSpot, Asana, Excel or Google Sheets for data tracking and reporting is a plus.
  • Ability to work independently while maintaining strong collaboration with team members.

Requirements

  • Employment Type: Full-time, local employment with standard employment deductions.
  • Work hours: 7 pm-3 am PH time for Onboarding (may adjust during DST), and then choice of scheduled hours after first few months, starting at 5 pm PH time.
  • Required Hours: 40 hours per week, 8 hours per day.
  • Work Schedule: Monday to Friday.
  • Work Set-up: Remote (Company laptop and external monitor will be provided). The ideal applicants should reside within Metro Manila and aren’t presently engaged with any company/client.
  • Start Date: Immediately (ASAP).

Benefits

  • Company laptop & external monitor.
  • $450 annual health & wellness stipend.
  • $225 annual health & wellness stipend for child dependents.
  • 3-4 weeks of PTO based on tenure.
  • Paid holidays.
  • Annual team building activities.
  • A choice of seven 8-hour schedules with start times between 5 pm and 11 pm PHT.
  • Night differential & 13th month benefits.
  • Eligibility for quarterly sales bonuses of up to $850.

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đź“Ť Be aware of the location restriction for this remote position: Philippines
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Client Support Coordinator @Intrinsicdigital
Customer Service
Salary đź’¸ php 57,000 - 62,000
Remote Location
Philippines
Job Type full-time
Posted Mar 13, 2025
Apply for this position Unlock 53,415 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Philippines
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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