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Operations Support Strategist
@Intrinsicdigital
[Hiring] Operations Support Strategist @Intrinsicdigital
Mar 25, 2025 - Intrinsicdigital is hiring a remote Operations Support Strategist. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As the Operations Support Strategist, you’re a generalist at heart, comfortable navigating technical challenges, refining processes, and ensuring data is clean and actionable. You don’t just adapt to new systems, you master them.
- Monitor IT tickets daily, identifying trends and flagging tickets for escalation
- Audit and maintain HubSpot data on a daily, weekly, and monthly basis to ensure accuracy
- Review and update training materials and process documentation as needed
- Track and categorize new support requests, gathering additional information for resolution
- Coordinate IT onboarding and offboarding for new and departing employees
- Create and manage team reporting dashboards, ensuring data-driven decision-making
- Diagnose, escalate, or resolve operational and IT issues across teams and internal chats
- Create and maintain workflow automations across platforms
- Other duties as assigned
Qualifications
- 4+ years of experience building automations (Zapier preferred)
- Experience working in a task management platform (Asana preferred)
- Acting as a CRM Admin or Super User (HubSpot preferred)
- Ability to analyze challenges, determine root causes, and implement effective solutions
- Comfortable learning new systems and leveraging automation to improve workflows
- Skilled at maintaining data integrity, auditing information, and documenting processes
- Thrives in fast-paced environments while staying organized and responsive
- Takes ownership, makes sound decisions, and follows through on commitments
- Effectively shares ideas, listens actively, and aligns with team goals
- Ability to build strong cross-functional relationships to support teamwork and knowledge sharing
- Open to feedback, quick to learn, and proactive in improving processes and skills
Requirements
- Employment Type: Full-time, local employment with standard employment deductions
- Work hours: 8 pm-4 am PH time for Onboarding (subject to change), and then choice of scheduled hours after the first month, starting at 5 pm PH time
- Required Hours: 40 hours per week, 8 hours per day
- Work Schedule: Monday to Friday
- Work Set-up: Remote (Company laptop and external monitor will be provided)
- Start Date: Immediately (ASAP)
Benefits
- Company laptop & external monitor
- $450 annual health & wellness stipend
- $225 annual health & wellness stipend for child dependents
- 3-4 weeks of PTO based on tenure
- Paid PH holidays
- Annual team building activities
- A choice of seven 8-hour schedules with start times between 5 pm and 11 pm PHT
- Night differential & 13th month benefits
- Eligibility for quarterly sales bonuses
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
