[Hiring] Client Success Manager @PatientPoint
Mar 28, 2025 - PatientPoint is hiring a remote Client Success Manager. đź’¸ Salary: $63,900 - $92,866. đź“ŤLocation: USA.
Role Description
The Manager, Client Success is responsible for the execution of client contract deliverables, assists with program planning, and contributes to overall client program success. This individual must possess strong communication skills (verbal and written), organization skills, attention to detail, and the ability to multi-task. The successful Manager must be able to work both independently and with a team, proactively communicate with brands and agencies, be knowledgeable of client review/submission systems, be accountable, creative, flexible, and organized with the ability to prioritize time-sensitive assignments.
- Own and efficiently manage multiple accounts, brands, and programs.
- Develop a fluent understanding of all program-specific goals and objectives.
- Apply knowledge of company products and programs to provide input to sales.
- Develop working relationships with internal teams (client success, client sales, operations, pricing, creative, IT) and external teams (direct clients and media/creative agencies).
- Successfully translate client input and objectives into clear direction for internal teams.
- Assume ownership of projects from initiation to completion to ensure client/agency/sales satisfaction.
- Effectively track and communicate contract details and deliverables, and client requirements, on behalf of internal and external teams.
- Serve as single point of contact for client-related status updates and regularly communicate key updates to internal and external teams.
- Produce, manage, and update company documents and trackers as needed.
- Provide insight into campaign success metrics and be able to articulate performance to clients.
- If required, have a working knowledge of client review/submission systems, and take ownership of submission process.
Qualifications
- Bachelor’s Degree in a related field
- 2+ years agency, marketing, or project management experience
- Skilled in Microsoft Office Suite (Word, Excel, and PowerPoint), Adobe, Salesforce, and project management systems such as Jira and Smartsheets
- Ability to dissect campaign performance analytics to provide meaningful insights that positively impact client revenue
- Cursory understanding of digital marketing best practices and how people process information in new media formats
Requirements
- PMP certification
- Experience working in a highly regulated industry such as healthcare or pharma
Compensation
Base Salary Band: $63,900 - $92,866
At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The range listed is just one component of PatientPoint’s total compensation package for employees.
Benefits
- Competitive compensation
- Flexible time off to recharge
- Hybrid work options
- Mental and emotional wellness resources
- 401K plan
- Comprehensive range of modernized benefits and cultural perks
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$63,900 - $92,866
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
