[Hiring] Client Success Manager @TechnologyAdvice
Mar 24, 2025 - TechnologyAdvice is hiring a remote Client Success Manager. 💸 Salary: £40,000 - £46,000 gbp. 📍Location: UK.
Role Description
At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team.
- Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
- Join all internal calls and post-sale client calls
- Prepare Kick-Off Call decks and join kick-off calls
- Gather and prepare materials for campaign launches
- Prepare regular client campaign reports
- Monitor pacing and escalate potential concerns to Client Success and Sales counterparts
- Work across multiple internal teams to support product and answer client questions
- Quickly respond to all client emails/requests
- Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns
- Log all feedback from clients for internal stakeholders
- Identify client, category and product trends
- Consistently provide optimizations for campaign growth to clients
- Utilize several internal tools to review and analyze data, manage client accounts and support clients needs effectively
- Help establish processes to increase efficiency and offer creative solutions to solve problems
- Help with onboarding new team members
Qualifications
- Bachelor's degree from recognized institution (or equivalent experience)
- Proficiency in Salesforce or other CRM tools
- Strong communication skills across digital platforms, including Slack, email, and phone
- Excellent time management and multitasking abilities while maintaining accuracy
- Highly organized and detail-oriented
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
Benefits
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Private Medical Insurance: Comprehensive coverage for your peace of mind.
- Group Life Assurance: Life assurance coverage to provide support for your loved ones.
- Pension Plan: Invest in your future with our competitive pension scheme.
- Wellness Perks: Access the Headspace app to support your well-being.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United Kingdom at hire and must maintain authorization to work in the United Kingdom throughout their employment with our company.
Salary Range
We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.
Annual pay range: £40,000 — £46,000 GBP
EOE Statement
We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Pre-employment screening required. TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. Any AI-generated or incomplete application answers will be auto-rejected.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
£40,000 - £46,000 gbp
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
