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Customer Service
Client Success Manager
@Rithum LinkedIn Board
[Hiring] Client Success Manager @Rithum LinkedIn Board
Mar 15, 2025 - Rithum LinkedIn Board is hiring a remote Client Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Client Success Manager (CSM) – Enterprise, you are responsible for driving client satisfaction, retention, and product adoption for an assigned portfolio of our Brands clients. CSMs act as trusted advisors to clients, ensuring they realize the full value of the company's product or service.
- Engage with clients post-sale, guiding them through onboarding, supporting them through adoption, and ensuring ongoing success with the product.
- Identify opportunities to expand client relationships and provide insights for client-driven product improvements.
- Drive client retention, satisfaction, and success while contributing to business growth through upselling, cross-selling, and proactive relationship management.
Responsibilities
- Lead the onboarding process for new clients, ensuring a seamless and effective transition from sales to post-sales support.
- Guide clients through initial product setup, configuration, and training, ensuring they are equipped to succeed.
- Promote product adoption by offering best practices, resources, and regular check-ins.
- Build and maintain strong, long-term relationships with clients.
- Serve as a liaison between the client and internal teams (product, sales, support).
- Ensure regular client communication through scheduled check-ins, business reviews, and informal touchpoints.
- Monitor client health metrics to proactively identify at-risk clients and implement retention strategies.
- Collect client feedback and resolve any issues or challenges.
- Identify churn risks and work with clients to resolve issues and improve their experience.
- Identify and cultivate opportunities to upsell or cross-sell additional products, services, or features.
- Work with the sales team to support renewals and ensure clients are receiving the right level of service.
- Advocate for clients internally, ensuring their feedback is communicated to product teams.
- Act as the voice of the client in meetings, providing insights that drive product development.
- Assist clients with any technical issues or questions.
- Track and analyze key client success metrics.
- Provide regular updates and reports to senior leadership on client health and satisfaction.
- Deliver client training sessions, webinars, and workshops.
- Create and maintain a library of self-service resources.
- Collaborate with sales, product, and support teams to ensure a seamless client experience.
- Provide valuable feedback to the product team based on client interactions.
Qualifications
- 2+ years of experience at a B2B SaaS organization in client success, renewals, account management, or a similar client-facing role; eCommerce and Enterprise client experience preferred.
- Proven experience with SaaS products or technology solutions.
- Strong communication and interpersonal skills.
- Problem-solving skills and the ability to think critically.
- Client-focused mindset with a passion for helping clients succeed.
- Project management skills to handle multiple client accounts.
- Data-driven, with the ability to analyze client data.
- Experience with Salesforce and/or tech-savvy.
- Sales skills to identify opportunities for upselling and cross-selling.
Preferred Qualifications
- Familiarity with client success platforms (e.g., Gainsight, Totango, ChurnZero, etc.).
- Bachelor's degree in business, Marketing, Communications, or a related field.
- Client success certifications (e.g., Certified Client Success Manager (CCSM) or similar) are a plus.
- Experience in specific verticals such as healthcare, finance, or retail.
- Comfort with fast-paced environments and changing client needs.
- Self-motivated and results-oriented.
- A collaborative team player who is comfortable working with cross-functional teams.
- Highly organized with an ability to track multiple client relationships.
- Solution-oriented approach to all client interactions.
Travel Required
Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1.
- A 6% 401(k) match.
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days.
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave.
- Accident, critical illness, and hospital indemnity insurance.
- Pet insurance.
- Legal assistance and identity theft insurance plans.
- Life insurance 2x salary.
- Access to the Calm app and the Employee Assistance Program.
- $65/month Remote work stipend for internet.
- Culture and team-building activities.
- Tuition assistance.
- Career development opportunities.
- Charitable contribution match up to $250 per year.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
