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Customer Service
Client Success Engineer
@Rithum LinkedIn Board
[Hiring] Client Success Engineer @Rithum LinkedIn Board
Mar 13, 2025 - Rithum LinkedIn Board is hiring a remote Client Success Engineer. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Client Success Engineer, you play a pivotal role in ensuring the ongoing success and satisfaction of clients by providing expert technical guidance and hands-on support throughout their journey with our SaaS e-commerce platform. In this role, you focus on managing post-sale client relationships, ensuring smooth onboarding, addressing technical challenges, and optimizing the client experience. You act as a trusted technical advisor, delivering high-quality service, and ensuring clients achieve maximum value from the platform.
Responsibilities
- Serve as the primary technical point of contact for clients during onboarding and post-launch, handling technical queries (software, data feeds, API, FTP).
- Assist clients with API integrations, troubleshooting, and platform optimizations.
- Provide technical insights and recommendations to enhance the client’s use of the platform, ensuring alignment with their business objectives.
- Collaborate with Product Management to provide feedback on product features and identify opportunities for enhancements based on client needs.
- Develop additional client resources (videos, webinars) and participate in cross-training for internal teams.
- Lead the technical implementation and configuration of the platform for new clients, ensuring a smooth transition from sales to ongoing support.
- Customize and optimize client accounts to meet unique business requirements.
- Deliver tailored training sessions for client teams, ensuring effective platform use and long-term success.
- Work closely with the Client Success and Support teams to monitor client health and proactively address any technical challenges.
- Take ownership of the technical resolution of client issues, ensuring a smooth escalation process when needed.
- Partner with Sales, Business Development, Engineering, Product Management, and Client Success Managers to facilitate seamless transitions and enhance client satisfaction.
- Maintain awareness of the status of ongoing projects and client activities, ensuring momentum and addressing potential blockers early on.
- Communicate complex technical information to both technical and non-technical audiences, fostering a clear understanding of platform capabilities.
Qualifications
- 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or client success.
- Fluent in both written and spoken English.
- Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols.
- Strong working knowledge of Excel and HTML.
- Proven ability to manage multiple complex client projects simultaneously.
- Strong problem-solving skills with a focus on client satisfaction.
- Excellent time management and prioritization skills.
- Strong documentation and process development skills.
- Experience in delivering software training content.
- Strong communication and presentation skills, both written and verbal.
- Strong client relationship-building skills, with a focus on ensuring long-term client success and loyalty.
- The ability to manage multiple priorities in a fast-paced and dynamic environment; staying agile and adaptable to changing priorities and client requirements.
Preferred Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field.
- Additional language proficiency is a plus.
- Expertise in API integrations (REST and SOAP) and troubleshooting.
- Proven experience in guiding API integrations and troubleshooting complex technical issues.
- Experience working with enterprise-level clients and/or in the e-commerce industry.
- Familiarity with remote-based training tools.
- Project Management certification or experience (PMP, Agile, etc.) is a plus.
- A proactive, entrepreneurial mindset and the ability to work autonomously.
- Demonstrated experience in developing technical training and content, particularly in an online format.
Travel Required
Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
- Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
- A 6% 401(k) match
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Access to the Calm app and the Employee Assistance Program
- $65/month Remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
