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Customer Service
CashNetUSA Collections Representative
@Enova International
[Hiring] CashNetUSA Collections Representative @Enova International
Mar 01, 2025 - Enova International is hiring a remote CashNetUSA Collections Representative. đź’¸ Salary: $18.00 per hour, plus bonus. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves specializing in one brand through a comprehensive 4-week training program. Following the completion of training, your responsibilities will involve:
- Efficiently managing both incoming and outgoing calls to address customers with overdue loan payments
- Working with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
- Addressing customer concerns and resolving issues related to overdue payments, demonstrating empathy and professionalism
- Maintaining effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues
- Updating and maintaining accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
Qualifications
- 1 or more years of collections experience
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
Requirements
- Comfort and proficiency in working with customers through challenging situations
Benefits
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a Roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$18.00 per hour, plus bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 01, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
