[Hiring] NetCredit Customer Service Representative @Enova International
Mar 08, 2025 - Enova International is hiring a remote NetCredit Customer Service Representative. đź’¸ Salary: $17.00 per hour, plus bonuses. đź“ŤLocation: USA.
Role Description
This role involves delivering exceptional customer service and ensuring a positive experience for our customers.
- Answer inbound calls from customers to service any questions they may have
- Handle all customer inquiries, requests, and educate them on our products and services
- Provide quality support in processing payments, creating payment plans, and other account-related tasks
- Communicate clearly and professionally with all customers, co-workers, supervisors, and management
- Maintain accurate, up-to-date information for customer accounts
Qualifications
- At least one year of call center experience
- Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems
- Independent problem-solving capabilities
- Strong multitasking abilities to handle multiple priorities and adapt to changing situations
- Skill in deescalating complex customer interactions
- Drive to exceed goals in a fast-paced, metric-driven environment
Benefits
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a Roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day
- Plus so much more!
Company Description
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™ platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$17.00 per hour, plus bonuses
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 08, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
