[Hiring] Billing Operations Specialist @Octave
Mar 18, 2025 - Octave is hiring a remote Billing Operations Specialist. 💸 Salary: $23.51 - $28.75 per hour. 📍Location: USA.
Role Description
This role is ideal for individuals who are passionate about customer service, excel at problem-solving, and thrive in the dynamic environment of a startup. As a key member of our Revenue Cycle team, the Billing Specialist will serve as the primary point of contact for our clients across the nation, managing a moderately high volume of billing-related inquiries. To support our clients in various time zones, candidates must be open to flexible schedules, including Pacific Standard Time hours when needed. The Billing Specialist will report directly to the Revenue Cycle Manager.
- Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees.
- Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries.
- Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns.
- Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise.
- Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals.
- Communicates effectively with health plans to obtain necessary information and resolve issues.
- Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution.
- Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows.
Qualifications
- Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification, in-network and out-of-network payers, etc.).
- Google Suite & Apple MacBook experience preferred.
- Demonstrated expertise in customer service, emphasizing the importance of delivering exceptional customer experiences and managing effective interactions.
- Proficient in written communication, live chat, and phone support.
- Exceptional attention to detail.
- Superior written and verbal communication skills.
- High proficiency in multitasking across various systems.
- Adept at managing client phone calls related to billing and explanations of benefits.
- Willingness to undertake tasks beyond the defined role, demonstrating eagerness to learn and grow.
- Ability to handle delicate or sensitive situations with discretion and care.
- Strong passion for mental health and wellness.
Requirements
- Ability to work the following schedule (hours/days):
- Saturday OR Sunday 9am to 5pm PT AND
- Any other 4 (consistent) days Monday - Friday 8am to 4pm PT.
Benefits
- Company sponsored life insurance, disability and AD&D plans.
- Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options.
- Generous Paid Time Off as well as paid parental leave benefits.
Compensation
Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
- The salary range for zone 1 (all states not in zone 2 or zone 3) is $23.51 - $26.49 per hour.
- The salary range for zone 2 (CO, HI, MD, RI) is $25.87 - $27.50 per hour.
- The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $27.02 - $28.75 per hour.
Application Instructions
Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$23.51 - $28.75 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
