[Hiring] Engineer, Technical Support, SCADA and EMS Systems @Powerfactors
Mar 18, 2025 - Powerfactors is hiring a remote Engineer, Technical Support, SCADA and EMS Systems. đź’¸ Salary: unspecified. đź“ŤLocation: Philippines.
Role Description
The Technical Support Engineer’s primary responsibility is to provide remote technical guidance to customers. This position directly involves troubleshooting hardware, software, and/or firmware to identify problems which prevent the customer’s data acquisition system (DAS) from functioning properly. The successful applicant will work collaboratively with local and remote team members, as well as interact on a regular basis with other company resources, experts and management located in various parts of the world. We are a global team providing top notch support to all Power Factor’s customers on a 7 x 24 basis.
- Provide expert technical support for SCADA and EMS systems used in renewable energy applications, particularly for solar, storage and hybrid sites.
- Assist clients with troubleshooting, and resolving technical issues related to SCADA system operations, data collection, and control processes.
- Troubleshoot, diagnose, and resolve software, hardware, and network-related issues in real-time, ensuring minimal downtime for clients.
- Respond to customer inquiries through various channels (phone, email, live chat) with clear, concise, and actionable solutions.
- Create and maintain detailed documentation for resolution provided in support ticketing system.
- Create knowledge articles of recurring issues solution, best practices and configuration guidelines in knowledge base system.
- Collaborate with internal teams, including engineering, product development and SCADA Delivery, to escalate and resolve more complex issues.
- Stay up to date with industry trends and new technology in SCADA systems and renewable energy to provide cutting-edge support and advice.
- Coordinates RMA’s (return material authorization) for supplied hardware to determine customer warranty and repair needs.
- Own Customer issue resolution and communication from start to end including engaging cross-functional teams for assistance in the background.
- Maintains a positive work environment and consistent workflow.
- Participate in weekly on-call rotation.
Qualifications
- Bachelor’s degree or equivalent in electrical engineering, Renewable Energy, Computer Science, or a related technical field.
- Proven experience (2+ years) in SCADA delivery, technical support, or a similar customer-facing role, particularly with SCADA systems in the renewable energy industry.
- Strong understanding of SCADA systems, network protocols, data acquisition, and remote monitoring technologies.
- Familiarity with renewable energy sources, including solar, wind, and energy storage systems, is highly desirable.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
- Ability to work effectively in a fast-paced environment and manage multiple support requests simultaneously.
- Experience with ticketing systems and customer relationship management (CRM) tools is a plus.
- Flexibility and a strong customer service mindset.
- Familiarity with photovoltaic system construction and terminology.
- Exhibits a positive and professional attitude.
- Possesses a high level of organizational skills and the ability to multi-task.
- Experience in Linux system is a plus.
Benefits
- Dynamic group of innovative and driven individuals dedicated to making a positive impact.
- Opportunities for professional growth.
- Support for your development as we lead the charge in transforming the energy industry.
Company Description
Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.
Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns.
With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.
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| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
