[Hiring] Bilingual Specialist, Retail Specialty Support @Shoppers Drug Mart
Mar 27, 2025 - Shoppers Drug Mart is hiring a remote Bilingual Specialist, Retail Specialty Support. 💸 Salary: unspecified. 📍Location: Canada.
Role Description
We are hiring a Specialist, Retail Specialty Support. Reporting to the Supervisor, Retail Specialty Support, you will be responsible for ensuring support calls and emails through the Retail Specialty Support Programs are managed effectively and timely on a day-to-day basis. You must be able to work effectively, with short lead times and changing customer demands. As the position deals with highly sensitive information, you are expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per Shoppers Drug Mart policy and legal requirements.
- Work closely with Pharmacy team members and manufacturer programs to provide Retail Pharmacy Support
- Offer support to Shoppers Drug Mart/Pharmaprix relating to patient self-injection training at a Specialty Centre of Excellence location
- Coordinate with external partners to effectively facilitate the dispensing of prescriptions at all retail pharmacies
- Provide retail support to all pharmacy staff for procurement, reimbursement and processing of claims related to specialty medications
- Flexibility to work rotating shifts between the hours of 8AM to 8PM (EST)
- Remote worker
- 18 month contract
Qualifications
- College or University degree
- Bilingual (French & English) mandatory
- Experience in the pharmacy, healthcare or reimbursement industry (2 to 3 years minimum)
- A team player with the desire to provide superior customer care and store support
- Excellent communication skills, verbal and written
- Strong computer skills in a Windows environment using MS Office (Excel, Word, Outlook)
- Pharmacy Assistant or Technician with Assyst Rx, HealthWATCH, New HealthWATCH, and/or Kroll experience is an asset
Benefits
- Benefit from a purchase discount program
- Competitive pay
- Online learning through SDMU
How You’ll Succeed
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type
- Full time
- Temporary with Benefits (Fixed Term)
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
