[Hiring] BILINGUAL (English/Spanish) Customer Service Support Representative @LCH Lab. Corp. of America Holdings
Mar 17, 2025 - LCH Lab. Corp. of America Holdings is hiring a remote BILINGUAL (English/Spanish) Customer Service Support Representative. 💸 Salary: $15.50-16.25 per hour. 📍Location: USA.
Role Description
LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
- 85% of calls will be assisting Spanish speaking customers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Qualifications
- Proficient in both languages, with a focus on providing exceptional customer service in Spanish
- BILINGUAL ENGLISH/SPANISH required
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent verbal and listening skills
Requirements
- Requires a High School Diploma or equivalent
- Previous medical and/or call center experience a plus
- Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord
- Equipment cannot be connected through Wi-Fi
Benefits
- Work from home opportunity
- Quarterly variable bonus potential
- Generous paid time off
- Medical, Vision and Dental Insurance Options
- Flexible Spending Accounts
- 401k and Employee Stock Purchase Plans
- No Charge Lab Testing
- Fitness Reimbursement Program
- And many more incentives
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$15.50-16.25 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 17, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
