[Hiring] Bilingual Customer Service Agent @Newfrontierlaw
Mar 27, 2025 - Newfrontierlaw is hiring a remote Bilingual Customer Service Agent. 💸 Salary: $2,500,000 - $3,500,000 cop. 📍Location: USA.
Role Description
We are seeking a Bilingual Customer Service Agent (Contract) to join our team. As a CSR Agent, you will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. Customer feedback is priceless, and our CSRs can gather it for us.
- Developing company imageries and delivering a powerful and consistent brand through digital and print form
- Handle high amounts of incoming calls with call quality targets
- Produce sales leads
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information to customers
- Manage complaints and follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
Qualifications
- Bilingual in English and Spanish (native level Spanish)
- Have previous experience and demonstrated success in sales
- Knowledge of the legal services industry
- MUST be familiar with the law and have an in-depth understanding of the legal services industry
- Proven customer support experience or experience as a client service representative
- Experience with CRM systems and practices
Requirements
- Problem solving abilities
- Patience
- Attentiveness
- Emotional Intelligence
- Clear Communication Skills (Verbal & Written)
- Creativity & Resourcefulness
- Time Management Skills
- Willingness to Learn
- Genuinely delighted to help customers
- An empathetic communicator
Benefits
- $2,500,000 - $3,500,000 COP (Depending on Experience)
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$2,500,000 - $3,500,000 cop
|
Remote
Location
USA
|
|
Job Type
contract
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
