[Hiring] Associate Implementation Specialist @CDK Global, LLC
Mar 28, 2025 - CDK Global, LLC is hiring a remote Associate Implementation Specialist. đź’¸ Salary: $64,800 to $72,000. đź“ŤLocation: USA.
Role Description
In this role, you’ll be the driving force behind our customer’s implementation experience. The Associate Implementation Specialist is a client facing role that is responsible for facilitating the delivery and execution of technology-based training to customers’ users virtually.
- Meet with assigned dealership personnel across the U.S, Canada, and the Caribbean to provide end-user consulting for our Accounting, Parts, Service, and Sales Solutions.
- Consult customers to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations.
- Resolve issues and/or escalate accordingly, employing CDK Global implementation processes and procedures.
- Verify and validate predetermined setup configurations and conversion data to ensure accuracy.
- Conduct status meetings with key customer personnel to review and discuss any open issues.
- Create action plans to address open issues discussed and finalized with the client during meetings.
- Ensure client go-live readiness.
- Keep up to date and proficient on products, processes, and industry utilizing available learning resources.
- Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities.
- Perform other related duties as assigned.
- Work well independently and need minimal supervision.
- Available for occasional work during the weekends.
Qualifications
- 1-2 years of experience in customer facing roles
- Ability to train
- Ability to problem solve
- Ability to resolve conflict
- Ability to escalate timely
- Ability to gather detailed requirements
- Ability to successfully use internal tools (i.e., SalesForce, Glitch, PPM, etc.)
- Ability to work independently
- Ability to confidently make decisions
- Ability to plan
- Ability to influence
- Ability to communicate
- Ability to adapt
- Ability to help customers manage change
- Ability to display empathy
- Ability to perform basic math functions
- Ability to manage time
Preferred Qualifications
- 1-2 years of Dealership and/or Automotive/Truck industry experience
- Associates Degree or equivalent experience
- Prior project management experience preferred
Salary Range
$64,800 to $72,000
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Company Description
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$64,800 to $72,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
