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Sr. Manager Program Management & Strategy Enablement @CDK Global, LLC

[Hiring] Sr. Manager Program Management & Strategy Enablement @CDK Global, LLC

Mar 29, 2025 - CDK Global, LLC is hiring a remote Sr. Manager Program Management & Strategy Enablement. 💸 Salary: $131,850 - $150,000. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Sr. Program Management & Strategy Enablement role in Customer Operations is responsible for cross-functional organization and Program Management of business initiatives across Professional Services, Learning Services, Customer Care, and Customer Success. This role will work closely with Product and Sales Operations to ensure effective readiness across the Customer Journey with all functions enabled for launch and sustaining modernization.

  • Work directly with leaders from other functions to ensure goals are achieved through alignment and elimination of silos.
  • Communicate expectations and context for decisions made across teams.
  • Support supervisors in communication to associates.
  • Create plan and assist in execution.
  • Facilitate the acceptance of change in the workplace.
  • Act as a change agent for their teams.
  • Challenge the status quo while supporting unified decisions of the management team.
  • Act as primary owner of key programs that span cross-functional teams.
  • Ensure clear expectation setting, tracking, and critical KPI availability.
  • Drive execution and communication of program initiatives.
  • Ensure adherence to all CDK processes, policies, and values.
  • Identify business opportunities for efficiency and modernization.
  • Develop and communicate project status reports, including open issues, risks, budget, resource, and schedule details.

Qualifications

  • Extensive knowledge of Microsoft Tools (i.e. PowerPoint, Outlook, Excel) and tools needed for a virtual environment: Teams, Confluence, and standard Program Management tools.
  • Strong skills and experience related to Services process/delivery including CRM, PSA, LMS, and Customer Success Platforms for Customer Journey Optimization.
  • Exceptionally strong customer service and conflict resolution skills.
  • Experience working in a team-oriented collaborative environment.
  • Proven analytical and problem-solving abilities.
  • Exceptional written and oral communication skills.
  • Keen attention to detail.
  • Possesses strong business acumen.
  • Ability to think strategically, innovate, and make sense of complicated situations.
  • Bachelor’s degree or equivalent work experience required.
  • 5+ years of experience working in the related function.
  • 5+ years managing people or relevant experience.

Requirements

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Highly motivated and self-directed.
  • Ability to create operating analysis and demonstrate ROI as it pertains to priorities and decisions across the department.
  • Strong problem-solving skills and ability to develop and document process standardization.

Preferred Qualifications

  • Experience with Agile Product delivery for SaaS offerings leveraging PLM managed multi-P&L solutions.
  • Leadership of operational functioning related business function.
  • Background in automotive industry.
  • Strong understanding of CDK Products.
  • Master's degree or equivalent work experience in a customer operations environment with a Hardware/Software Solution provider.
  • Experience with SFDC CRM, Certinia PSA, Totango CSP, and Learning Management Platforms.

Benefits

  • Medical, dental, and vision benefits.
  • Paid Time Off (PTO).
  • 401K Matching Program.
  • Tuition Reimbursement.

Salary Range

$131,850 - $150,000

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Project Management
Sr. Manager Program Management & Strategy Enablement @CDK Global, LLC
Project Management
Salary 💸 $131,850 - $150,000
Remote Location
USA
Job Type full-time
Posted Mar 29, 2025
Apply for this position Unlock 54,827 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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