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Associate Customer Support Engineer @Fivetran

[Hiring] Associate Customer Support Engineer @Fivetran

Mar 14, 2025 - Fivetran is hiring a remote Associate Customer Support Engineer. 💸 Salary: unspecified. 📍Location: APAC.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Fivetran Support partners with some of the most passionate teams in the world, our customer’s teams, to deliver a best in class experience. The Customer Support Engineer (CSE) acts as our customer’s technical champion within Fivetran, taking on exciting technical challenges while partnering with customers to drive issues to an outcome that exceeds expectations.

  • Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents.
  • Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
  • Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.).
  • Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
  • Investigate incidents utilizing the Fivetran environment, connectors, logs, and other troubleshooting tools.
  • Work closely with Fivetran’s engineering team by submitting well-documented bugs which arise from customer submitted cases.
  • Work with Fivetran’s Product team to ensure feature requests are addressed and handled in a timely fashion.
  • Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
  • Collaborate with teammates on technical and non-technical projects.

Qualifications

  • Strong Customer Advocacy skills
  • Excellent written and verbal communication skills in English
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
  • Good teaming skills with a passion for building a positive culture where we leave our ego at the door
  • Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
  • Excellent analytical skills and strong attention to details
  • Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
  • Basic level understanding of networking fundamentals and the TCP/IP model
  • Basic level experience with databases (SQL/NoSQL, Oracle, Postgres, MySQL, SQL Server, SAP Hana)
  • Experience building or troubleshooting APIs
  • Understanding of Data Warehousing fundamentals and concepts
  • Experience in various operating systems such as Windows, UNIX/Linux
  • Comfortable navigating Github and submitting Pull Requests

Benefits

  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

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Before You Apply
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📍 Be aware of the location restriction for this remote position: APAC
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Associate Customer Support Engineer @Fivetran
Customer Service
Salary 💸 unspecified
Remote Location
APAC
Job Type full-time
Posted Mar 14, 2025
Apply for this position Unlock 55,153 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: APAC
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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