[Hiring] Application Support Analyst @BillingPlatform
Mar 27, 2025 - BillingPlatform is hiring a remote Application Support Analyst. đź’¸ Salary: $67,000 - $72,000 per year. đź“ŤLocation: USA.
Role Description
As an Application Support Analyst, your responsibilities include addressing customer pain points within established timelines by communicating with clients, troubleshooting application issues that arise from support requests, and collaborating with internal teams to determine resolutions. You will consistently utilize product knowledge along with support procedures and policies to meet client and departmental needs with personalized oversight.
- Investigating situations involving existing code base to determine potential issues
- Assisting with resolution of pain points that may arise through use of our platform
- Coordinating problem resolution with various internal contacts
- Monitoring system and database feedback to prevent future issues
- Performing or assisting with customer professional service efforts
- Identifying bugs in code and devising solutions
- Performing critical system maintenance tasks
- Writing and executing custom code blocks to complete customer requests
Qualifications
- 4-year degree in IT field, or relevant experience
- Strong sense of responsibility, self-motivation, and initiative
- Knowledge of relational databases, web technologies, and API development
- Excellent communication skills, both verbal and written
- Ability to thrive in a fast-paced, high-growth environment
- Understanding of basic billing concepts
- Customer-focused mindset with a passion for continuous learning and technical growth
Benefits
- Be part of the fastest-growing companies in the United States
- Receive competitive compensation that includes a robust benefits package—medical, dental, vision, life and disability, HSA, FSA, and many perks related to health and wellness provided by our medical carriers
- 401(k) match that is 100% immediately vested
- Discretionary and charitable time off program
- Home office setup allowance, if working remotely
- Ability to work remote or hybrid if you are in the Denver, Colorado area
- The base salary range for this position is $67,000 - $72,000 per year, depending on job-related knowledge, skills, experience, and market location.
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$67,000 - $72,000 per year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
