Account Implementation Associate III @The Guardian Life Insurance Company of America

[Hiring] Account Implementation Associate III @The Guardian Life Insurance Company of America

Mar 28, 2025 - The Guardian Life Insurance Company of America is hiring a remote Account Implementation Associate III. 💸 Salary: $41,890.00 - $62,830.00. 📍Location: USA.

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Role Description

This role involves coordinating and managing all aspects of a single or multi-product benefit implementation for new customers and existing customers adding additional benefits to their existing group plan in the Select and Premier broker segment.

Serve as the single point of contact for Plan Holders and Brokers throughout the case implementation process.
Educate customers about Guardian capabilities, required information, and timelines to set clear expectations to drive a positive implementation experience.
Communicate and manage implementation timelines and milestone dates, monitor progress, and remove barriers.
Facilitate the timely gathering of implementation information and enrollment data to ensure accuracy of the first bill and a positive customer experience.
Lead multiple calls with Brokers and customers to set expectations, obtain information regarding the implementation, and answer customer inquiries.
Understand and influence (when applicable) the customer’s upfront enrollment/re-enrollment strategy.
Collaborate and coordinate with internal and external teams to ensure a successful implementation and that administrative systems are set up correctly.
Identify opportunities to streamline, improve and evolve the end-to-end process and enhance the customer experience.
Proactively anticipate and address customer questions, troubleshoot, and resolve implementation issues timely.

Qualifications

3 years of insurance industry experience or equivalent in a service-related function.
Bachelor’s Degree required or equivalent work experience in business, operations, or related field preferred.
The aptitude to promote consumer-centric decision making.
The ability to accelerate impact and lead and embrace change.
Excellent written and verbal communication skills required.

Requirements

Self-motivated, customer-centric, detail-oriented individual.
Proficient in oral and written communication.
Thrives in partnering with others to meet customer needs in a fast-paced, deadline-driven environment.

Benefits

Support and flexibility to achieve professional and personal goals.
Opportunities for skill-building, leadership development, and philanthropic activities.
Contemporary, supportive, flexible, and inclusive benefits and resources.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Account Implementation Associate III @The Guardian Life Insurance Company of America

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Salary 💸 $41,890.00 - $62,830.00	Remote Location USA
Job Type full-time	Posted Mar 28, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Account Implementation Associate III @The Guardian Life Insurance Company of America

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