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Customer Service
Technical Support Technician
@Temperzone
[Hiring] Technical Support Technician @Temperzone
Apr 02, 2025 - Temperzone is hiring a remote Technical Support Technician. 💸 Salary: unspecified. 📍Location: Australia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike.
- Offering general and technical support for all Temperzone products in the Australian market.
- Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax.
- Liaising with service agents, contractors, and consumers to ensure seamless support.
- Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.
- Conducting training sessions on Temperzone products—internally and externally—and hosting product seminars as per set schedules.
- Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
- Assisting the warranty team with parts or technical inquiries and evaluating service agents.
- Demonstrating product operations and commissioning processes to installation/service contractors as required.
Qualifications
- A minimum of 5 years’ experience in the air conditioning industry.
- Demonstrable HVAC service, diagnostic, and commissioning experience.
- High-level knowledge in systems controls and mechanics.
- Competency in air conditioning system design technicalities.
- Solid understanding of system controls and customer service focus.
Requirements
- A pre-employment medical check and national police check are required.
- Applicants must have the right to work in New Zealand and Australia.
- We kindly request no agency applications.
Benefits
- Access to health and well-being initiatives.
- A supportive and inclusive environment where you can thrive.
- Ongoing training and professional development opportunities.
- Stability and growth within a respected, privately owned company.
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| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
