[Hiring] Sessional Ombudsman @AFCA
Apr 07, 2025 - AFCA is hiring a remote Sessional Ombudsman. đź’¸ Salary: unspecified. đź“ŤLocation: Australia.
Role Description
We are looking to appoint Sessional Ombudsmen in Insurance to work on a per engagement basis, as part of our busy decision-making team. Our sessional ombudsman provide expert “on demand” support as part of a pool of talented lawyers who have ongoing access to AFCA resources, specialists and support. These flexible engagements can be for as short as a few days, weeks or as long as a few months.
You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience to contribute towards a broader community service role but equally value greater work life balance and time for other interests. Reporting to the Lead Ombudsman Insurance, Emma Curtis, this role suits a senior lawyer with a long-established practice or an executive level legally qualified professional with a strong track record of significant achievement and a background in the financial services sector, particularly in general and/or life insurance.
Qualifications
- Natural leader who is consultative by nature
- Ability to effectively get to the heart of complex issues
- Efficient when working on a per engagement basis
- Ability to pivot between working independently or collaboratively
- Laser focus and effortless communication skills
- Flair for dealing empathetically with a broad cross section of the community
- Resilient nature to push through criticism from consumers and financial firms
- Business or professional dealings over the last 3 years should not create any reasonable perception of possible bias
- Legal qualifications and significant track record of achievement at a senior legal level within insurance or a tribunal, EDR scheme, regulatory agency or related business entity
Benefits
- BOSS Best Places to Work 2024 – credited for its culture, engagement and flexible working arrangements
- Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards
- Employer of Choice Public Sector and NFP – Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion
- Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity
- Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing
- Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas
- Financial benefits – Not-for-profit salary packaging to boost take-home pay
- Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices
Company Description
Fairness feels good. Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
To apply
If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
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| đź“Ť | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
