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Customer Service
Customer Success Manager
@0020 Equifax, Inc
[Hiring] Customer Success Manager @0020 Equifax, Inc
Apr 02, 2025 - 0020 Equifax, Inc is hiring a remote Customer Success Manager. đź’¸ Salary: $129,830 to $140,000. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, as well as driving adoption and retention.
- Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
- Act as the connecting thread for internal teams with the customer across the customer journey
- Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
- Serve as a trusted adviser and advocate for clients
- Create customer success plan with each client
- Monitor and maintain customer health
- Educate clients on business value of solutions
- Aid customers in usage and value realization of solutions
- Partner with Account Executives in preparing and conducting quarterly business reviews
- Drive customer advocacy within Equifax
- Utilize voice of the customer to inform product roadmaps
- Coordinate internal COE teams to benefit of customers
- Provide clients transparency on status of issues/requests
- Assist with resolution of customer support issues
Qualifications
- Bachelor's degree or equivalent experience
- 7+ years in a customer success, account management, management consulting or other client-facing role
- Demonstrated ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems
Requirements
- Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
- Exceptional communication skills to foster positive business relationships
- Ability to establish milestones and keep all team members on task; strong project management skills
- PMP certification
Benefits
- Comprehensive compensation and healthcare packages
- 401k matching
- Paid time off
- Organizational growth potential through our online learning platform with guided career tracks
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$129,830 to $140,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
