[Hiring] Virtual Apron Support Specialist @The Home Depot

Role Description

The Virtual Apron Support Specialist – Millwork (Remote) is part of the Services Operations Contact Center team. The specialist is responsible for providing tailored suggestions and solutions through consultative selling that inspire our customers.

• Builds and maintains customer relationships, assisting associates and customers during sales and product inquiries.
• Provides dedicated support for the Millwork Line of Business, assisting customers with door and window solutions, product customization, and project inquiries specific to Millwork.
• Qualifies new customers seeking to customize Millwork products, generates new leads, and warm transfers them to a Virtual Apron Design Specialist for further consultation and design support.

Key Responsibilities

• 40% - Customer Service: Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance.
• 30% - Sell: Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online.
• 20% - Support: Follow-up with vendors and stores on customer projects to help expedite and communicate timelines.
• 10% - Other: Job duties as assigned by the manager.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Requirements

• Previous Millwork experience is preferred.
• Working knowledge of Microsoft Office Suite.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• Consultative selling experience.

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience

• 1+

Certifications

• None

Competencies

• Action Oriented
• Decision Quality
• Tech Savvy
• Drives Results
• Organizational Savvy
• Drive Sales, Professional, consultative phone and written communication skills.

Travel Requirements

• Typically requires overnight travel less than 5% of the time.

Physical Requirements

• Most of the time is spent sitting in a comfortable position with frequent opportunities to move about.
• On rare occasions, there may be a need to move or lift light articles.

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Preferred Education

• No additional education.

Preferred Years of Work Experience

• 1+

Minimum Leadership Experience

• No previous leadership experience.

Preferred Leadership Experience

• No previous leadership experience.

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

• The pay range for this position is between $18.00 - $18.00.