[Hiring] PTSD Support Specialist @True Vet Solutions

Role Description

True Vet Solutions is seeking a detail-oriented and organized PTSD Support Specialist to support clinical operations through medical record management and administrative coordination. As a PTSD Support Specialist, it is essential that you represent True Vet Solutions in a professional and positive manner at all times. The ideal candidate demonstrates strong communication skills, proficiency in Microsoft 365, proficiency in Adobe Acrobat, and the ability to work efficiently in a fast-paced environment.

What you'll own

• Interviews: Conduct thorough interviews with veterans, gathering detailed information, symptoms, and relevant incidents that have contributed to their condition.
• Assist with writing: The claims assistant assists veterans in writing their statements, which are a critical part of the claim process, guiding and helping to organize the information.
• Gather Relevant Evidence: Obtaining official documentation and supporting statements, as well as using the internet to validate the veteran's experiences and symptoms.
• Building Rapport: The assistant must be approachable, reliable, and supportive, creating a safe environment where veterans feel valued and understood.
• Engagement and Follow-up: The assistant will need to periodically check in on veterans, providing encouragement and addressing any concerns.
• Conducting Coaching Sessions for C&P Exams: The assistant will help veterans to understand the exam process and prepare them for questions they might face.
• Other Menial Office Tasks: Keeping accurate records of all communications and documents, ensuring that your Swingline stapler is maintained, and all equipment is ready to assist with helping Veterans.

Qualifications

• High school diploma or equivalent required.
• 2-5 years’ experience in the medical field (Preferred experience in mental health).
• Knowledge of medical terminology.
• Excellent phone etiquette and verbal communications skills.
• Proficient computer skills with emphasis on Microsoft 365 and Adobe Acrobat.
• Highly organized with strong time-management skills.
• Ability to maintain confidentiality and professionalism.
• Strong ability to work independently to complete all daily tasks required.
• Strong skills in problem solving.

Benefits

• Remote-first work, from anywhere in the USA.
• Employer-sponsored medical, dental, and vision coverage.
• Paid time off and company-wide holidays.
• Hospitality experiences and team gatherings that make remote feel connected.

Our Core Values

• Empathy, Without Exception: Every veteran is a person who served, not a case number. We lead with understanding and we hold that standard on the hardest days, in the longest calls, with the most frustrated client. Empathy is the one thing we will never trade away.
• Remarkable Character: We do right by veterans when no one is watching. We tell each other hard truths with care, accept them with humility, and keep our words and our actions pointed at the same goal.
• Relentless Advocacy: We fight for every benefit a veteran earned, and we do not quit when the system pushes back. It is us against the issue, never us against the veteran, and never each other.
• Competitive Greatness: We hold ourselves to an elite standard because the people who served deserve elite representation. We compound small improvements into outsized results, and we build each other into leaders along the way.

How to apply

If this is the mission you've been looking for, apply now. Tell us why this work matters to you, we read every one. True Vet Solutions is an equal opportunity employer. We hire for character and capability, and we welcome applicants of every background. Veterans and military spouses are strongly encouraged to apply.