[Hiring] VIP Host @Live Nation Entertainment

Role Description

US Concerts is seeking a VIP Host to drive a premium hospitality experience while supporting our Premium Suite/Box pre-order program.

• Must maintain a friendly, positive attitude and a professional demeanor at all times.
• Fulfill opening and closing duties as dictated by management.
• Must organize and accurately place orders into the POS system for all suite orders to ensure proper delivery of orders.
• Effectively communicate with Premium Director and the Premium Sales Team to ensure all applicable information is conveyed.
• Serve as an additional contact for Premium suite and box holders, supporting the Premium Sales Team.
• Promote the Premium Suite pre-order program and encourage guests to place orders in advance of each event.
• Proactively recommend and upsell food and beverage offerings that enhance the guest experience and increase sales.
• Work as a team with fellow associates and other service departments within the venue.
• Assist with specialized menu design, layouts, and menu development.
• Maintaining suite holder portfolio.
• Maintaining suites POS System data.
• Assisting with suite operations as needed.
• Ensures all payments are received and responsible for reaching out to guests with outstanding balances.
• Be knowledgeable about the product and confidently answer questions about the products.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they provide an elevated and premium experience.
• Build positive relationships with guests to encourage repeat pre-orders throughout the season.
• Track pre-order sales and assist with reporting to support venue goals.
• Collaborate with colleagues in many different sectors (sponsorship, special events, etc.).

Qualifications

• Must be at least 18 years old.
• Be willing to work hours that vary according to the event schedule.
• Able to work at a fast pace.
• Organization and effective communication skills required.
• Must have experience with a point of sale.
• Customer service experience.
• F&B Hospitality experience is preferred.

Company Description

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

• Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
• Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries.
• Live Nation Media & Sponsorship creates strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans attending Live Nation Entertainment events each year.