[Hiring] Vacation Rental Specialist @Extenteam Client Roles

Role Description

You'll be the day-to-day engine of both businesses: guest communication, turnover and vendor coordination, plumbing scheduling and dispatch, social media, and preparing the books for owner approval. Plumbing slows down in winter, so the workload shifts toward the rental business in those months, but the core responsibilities stay the same year-round.

We're looking for an organized, detail-oriented person who works well independently, follows documented procedures, communicates warmly in writing and by phone, and enjoys juggling many moving parts.

We're not a typical corporation. Our owners are all family, and you'll be in daily, frequent contact with them by message, phone, and video. We work closely, check in often, and look out for one another. The right person won't feel like an employee in a department. They'll feel like part of the family business.

Qualifications

• Experience with a vacation rental property management system (PMS). Hospitable is strongly preferred.
• Proven experience with QuickBooks Online, including categorizing transactions and preparing invoices.
• Proven experience with Google Workspace (Gmail, Calendar, Drive, Docs, Sheets).
• Excellent written and spoken English across phone, text, and email.
• Experience in guest services, reservations, scheduling, or a related field.
• Consistent availability Wednesday–Sunday, 12:00–8:00 PM Central Time.
• Reliable high-speed internet and a quiet workspace suitable for phone calls.
• Strong organization, multitasking, and attention to detail.
• Ability to work independently in a remote environment and follow written procedures.
• Empathy, patience, and a customer-first mindset.
• Critical thinking and problem-solving skills, plus the willingness to ask questions when something is unclear.
• Ability to learn new software quickly.

Requirements

• Hands-on experience with Hospitable.
• Vacation rental experience with Airbnb and Vrbo.
• Social media marketing experience (for example, Canva or Meta Business Suite).
• Experience using AI tools such as Claude.ai in day-to-day work.
• Scheduling and dispatch experience in home services or the trades.
• Comfort with business phone and texting platforms and smart lock systems.
• Interest in growing with a family business as it expands.

Technical Requirements

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Benefits

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.