[Hiring] Bilingual Client Intake Specialist @Law Offices of Sabrina Li

Role Description

We are seeking a proactive and detail-oriented Bilingual Client Intake Specialist to serve as a primary point of contact for clients while providing administrative support to our team. The ideal candidate should have fluency in Mandarin and English, will excel in client communication, scheduling, organization, and coordination.

Key Responsibilities

• Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support to ensure clear and effective communication.
• Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process.
• Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets.
• Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team.
• Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress.
• Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships.
• Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction.

Qualifications

• Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required).
• Bachelor's degree in communications, business administration, or related field preferred.
• Fluent in Mandarin and English, both written and verbal (required).
• Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred).
• Familiarity with CRM software, virtual communication tools, and scheduling applications.
• Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools.
• Strong interpersonal skills, attention to detail, and ability to multitask.
• Reliable internet connection and dedicated home office setup.
• Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.

Working Hours

The standard working hours for this role are 8:00 AM to 5:00 PM Pacific Time (PST). However, alternative shift arrangements may be considered to accommodate the vast time difference.

Application Process

To better evaluate candidate skills prior to the interview phase, the application process may include a short video assessment simulating a role-specific scenario in addition to the standard application form.

Benefits

• Supportive & Growth-Oriented Environment
• Comprehensive training to set you up for success in your role.
• Ongoing opportunities for professional development and career advancement.
• Collaborative and empowering culture within a global team.
• Flexible Remote Work
• Fully remote position based in Asia.
• Flexible scheduling to support productivity and work-life balance.
• Work from the comfort of your home with no commute.
• Competitive & Rewarding Benefits
• Holiday pay for all U.S. federal holidays observed by the firm.
• Performance-based bonuses to reward your contributions.
• Periodic remuneration reviews to ensure fair and competitive compensation.
• Dynamic & Professional Culture
• Be part of a team that values initiative, reliability, and professionalism.
• Thrive in an environment that encourages innovation and continuous learning.