[Hiring] Transition Associate @Banner Life Insurance Company

Role Description

This role is a part of our Retirement division. Banner Life is a leader in Pension Risk Transfer (PRT) with over a decade of experience in the industry. The retirement business has grown steadily since its inception in 2015, and we have written over $14 billion in total PRT premium as of year-end 2025. Known for customer service excellence, Banner Life retirement secures the retirement of over 200,000 annuitants annually.

• Deliver a world-class customer experience to each client and their annuitants, ensuring the transition (onboarding) to Banner Life is efficient, accurate, and completed according to plan effective deadline.
• Support Transition team members in the installation of new business by actively participating in internal and external meetings, developing effective means of communication, and ensuring cross functional departments receive accurate data.
• Responsible for collaborating with clients, designated representatives, and internal partners to obtain annuitant data, and perform validation testing of annuitant mailings.
• Develop effective communication materials to use with clients and annuitants during the transition phase.
• Actively participate in identifying and resolving issues to ensure installation is completed timely, accurately, and efficiently.
• Effectively communicate to all appropriate parties, including the client and senior management, to ensure everyone receives all information relevant to transition.
• Identify, communicate, and manage risks through appropriate controls while ensuring timely escalation to leadership when warranted.
• Perform other duties as assigned.

Qualifications

• Defined Benefit Plan experience required
• Pension plan administration, retirement benefits, annuity, or financial services experience required
• 3+ years’ experience in a customer service or related position required
• Extensive knowledge of Microsoft Office (Excel, Word, and Access) required
• Bachelor's degree from an accredited college and/or university preferred
• 1+ years project management experience preferred
• Project Management Professional (PMP), PRINCE2 or similar certification preferred
• Understanding of annuities and life insurance products
• Data reconciliation and/or data analytic skills
• Ability to work independently and/or in a team environment
• Strong project management, organizational, and problem-solving skills
• Ability to prioritize multiple tasks, work independently, and exercise good judgment
• Self-motivated, proactive, and detail-oriented with a strong sense of ownership
• Proven ability to build trust, maintain relationships, and lead through influence
• Exceptional oral and written communication skills
• High level of confidentiality, discretion, and professionalism
• Demonstrated ability to interact effectively with senior management and external clients
• Collaborative team player with a flexible, solution-oriented mindset
• Ability to work with minimal direction while exercising good judgment, demonstrating flexibility, and prioritizing multiple tasks with competing deadlines
• Self-starter with a strong sense of ownership and involvement

Benefits

• 10 - 25 vacation days, depending on experience level and years of service
• 4 floating holidays, 2 personal days, & 2 wellness days
• 10 - 15 sick days, depending on years of service
• 2 paid volunteering days
• Health benefits, including medical, dental, and vision coverage
• Supplemental health benefits and life insurance
• 6 weeks of paid parental and maternal leave
• Immediate vesting into a 401 (k) savings plan with up to 6% company match
• 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
• Flexible Workspace and Arrangements
• Tuition and Certification reimbursements
• Infertility and domestic partner benefits

Company Description

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.