[Hiring] Tier 1 Technical Support (Jira-Focused) @Sky Systems, Inc.

Role Description

We are seeking a motivated Tier 1 Technical Support professional with foundational knowledge of Jira and strong technical aptitude. This role will provide first-level support to end users while developing the skills necessary to grow into a Jira Administrator position.

• Provide Tier 1 support by troubleshooting and resolving basic technical issues (applications, access, tickets, etc.)
• Manage and triage incoming support tickets via Jira
• Assist users with Jira-related questions, including ticket creation, status updates, and basic workflows
• Escalate complex issues to Tier 2/3 support as needed
• Document issues, resolutions, and support processes
• Maintain strong communication with end users to ensure timely resolution and high customer satisfaction
• Support basic system administration tasks and participate in process improvement initiatives

Qualifications

• Strong experience in a technical support or help desk environment
• Basic understanding or hands-on exposure to Jira (ticketing, workflows, dashboards)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to learn new systems and technologies quickly

Requirements

• Exposure to Jira configuration or administration concepts
• Familiarity with ITIL or service management best practices
• Experience supporting SaaS applications or enterprise tools

Career Growth Opportunity

This role is designed as a career path into a Jira Administrator position. Candidates should have a demonstrated interest in system administration, process automation, and continuous learning.