[Hiring] Technical Support Specialist @GenScript

Role Description

GenScript is looking for a researcher ready to take their first step into industry as a Technical Account Representative . In this role, you will become an integral part of our vibrant team, acting as the bridge between our customers and internal teams. You’ll work closely with our Sales team, Production, Project Management, Marketing, Logistics, and Finance departments, engage in preliminary discussions with customers to understand customer projects in depth, and provide accurate, customized quotations and solutions that reflect their needs. This is a unique opportunity to combine your scientific expertise with customer-facing experience in a fast-growing biotech environment.

Qualifications

• Master's degree in Cell Biology, Immunology, Biochemistry, Molecular Biology, or relevant life science fields.
• Strong hands-on laboratory experience in molecular biology, protein science, cell biology, or related disciplines.
• Familiarity with techniques such as DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, or ELISA is preferred.
• Fluency, both verbal and written, in English. Fluent in French or German is a plus.
• Strong attention to detail.
• Good communication and presentation skills with technical content.
• Customer-focused, proactive, and action-oriented.
• Previous industry experience in a similar role will be an advantage.

Requirements

• Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support, etc.
• Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
• Partner closely with Sales Account Managers to provide technical guidance, develop customer-focused solutions, and support business growth across the region.
• Occasionally attend trade shows, technical shows, and give technical presentations to customers.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a company match that vests fully on day one.
• Paid parental leave after just three (3) months of employment.
• Paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays.
• Flexible spending and health savings accounts.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Legal assistance and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance.
• Commuter benefits, well-being initiatives, and peer-to-peer recognition programs.