[Hiring] Technical Support Specialist @HBox Inc

Role Description

HBOX is a Virtual First Company, enabling Primary Care Providers (PCP) to capture true Virtual Care Opportunities beyond Telehealth. We enable PCP to provide Proactive and Continuous Care and add new Recurring monthly revenue streams without any upfront cost. Our Remote Patient Monitoring Platform is recognized as the best in the industry.

We are looking for a US-based, hard-working, flexible, and talented individual to provide technical and logistics support to our clinic clients and Medicare patients. This position requires:

• Availability for an 8-hour shift daily, between 7:00 AM to 7:00 PM Central Time, Monday through Friday.
• No weekends, after-hours work, or on-call requirements (although on-call may be available on a voluntary basis).
• Potential for substantial professional growth in terms of skills and technical knowledge.

Qualifications

• High school diploma, GED, or equivalent.
• 1 or 2 years of post-high school education or a degree from a two-year college.
• Multilingual (Spanish) a plus.

Requirements

• 2 years of customer service experience in a helpdesk environment.
• 1 year or more of basic technical support experience.
• Proficient in the use of online and remote-connecting software.
• Demonstrated ability to function in a non-scripted helpdesk environment.
• Ability to examine, question, explore, and troubleshoot a variety of issues with Tablet PCs and Bluetooth-enabled medical devices.
• Excellent time and task management skills.
• Willing and able to learn HBox hardware and software quickly and troubleshoot a wide variety of problems.
• Excellent written and verbal communication skills.
• Access to a private, quiet, and professional appearing working location with strong internet connectivity on any US time zone.
• Proficient in a voice-chat environment, using a headset with a mic.
• Proficient with live online chat support delivery tools.
• Able to adhere to internal documentation requirements and time tracking.