[Hiring] Technical Support Specialist @Baxter International Inc.

Role Description

This is where you can make an impact. As a Technical Support Specialist within Care Communications, you will provide remote technical support for healthcare customers using Baxter communication and clinical technology solutions. You will troubleshoot hardware, software, networking, and server-related issues, document findings and resolutions, and partner with cross-functional teams to maintain system availability and support customer operations. Your work helps ensure reliable technology performance for healthcare organizations and their patients.

What You'll Do

• Provide remote technical troubleshooting and issue resolution for Care Communications customers.
• Diagnose and support networking, server, operating system, telephony, and application-related issues.
• Document customer cases, technical findings, troubleshooting steps, and resolutions in accordance with quality and regulatory requirements.
• Manage support requests through phone, email, customer portals, and other support channels.
• Escalate complex technical issues to engineering, Research & Development, or other support teams when required.
• Process customer service requests including parts replacement, case creation, and system support activities.
• Support a 24/7 customer environment through participation in rotating weekday and weekend schedules.
• Identify recurring issues and contribute to process, product, and service improvements.

Qualifications

• Associate degree in Information Technology, Computer Science, a technical discipline, or equivalent work experience.
• 1+ years of technical troubleshooting experience in a remote support environment.
• Experience supporting networking, servers, operating systems, and enterprise IT infrastructure.
• Working knowledge of Microsoft Active Directory, Windows Server environments, and Remote Desktop technologies.
• Experience installing, maintaining, troubleshooting, or repairing IT equipment such as routers, switches, firewalls, wireless devices, servers, printers, and workstations.
• Knowledge of networking concepts, including VPNs, wireless networking, routing, switching, and security technologies.

Requirements

• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• Comprehensive compensation and benefits packages for eligible roles.
• Medical and dental coverage that start on day one.
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount.
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• Flexible Spending Accounts and educational assistance programs.
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service.
• Family and medical leaves of absence and paid parental leave.
• Commuting benefits, Employee Discount Program, Employee Assistance Program (EAP), and childcare benefits.