[Hiring] Technical Support IT @ShareGate

Role Description

You're at the heart of the employee experience, delivering reliable, human, and efficient support to everyone at Workleap. You'll handle a wide range of requests, from access and SaaS tools to endpoint administration, with one simple goal: help fast and help well. Every day you solve technical issues and document what you learn so the whole team benefits, and if you spot a better way to run a process or tool, you propose it and we try it quickly. You'll work hand in hand with the team on incidents and one-off projects, keeping your priorities clear in an environment that moves fast.

• Deliver reliable, human support to every Workleap employee so they get back to being productive quickly and the employee experience stays a top priority.
• Own access and SaaS tool management so every new hire is ready on day one and our access stays secure.
• Maintain the device fleet (rotation, deployment, inventory) to keep equipment reliable and up to date for the whole team.
• Document and structure the team's knowledge to cut repeat requests and help everyone resolve issues faster.
• Use AI in your daily work (Claude, Slack automations, skills) to speed up request resolution and free up time for higher-value projects.
• Drive process and tool improvements to boost team efficiency and the user experience.

Qualifications

• Fluency in French and English, spoken and written, since you'll support internal clients who speak both languages.
• Solid first- and second-line IT support experience, with a strong sense of service and communication.
• Comfort with Microsoft 365 / Entra ID environments, access management, and SaaS tools (SSO, MDM, ticketing).
• Knowledge of device fleet management (deployment, inventory, equipment lifecycle) on Windows and macOS.
• A builder mindset: you document, structure, and automate repetitive work instead of redoing it by hand.
• Comfort using AI daily (Claude, assistants, automations) to solve problems faster and build new tools for the team.
• Bonus: experience with Jamf, Jira / Jira Assets, or Slack, or scripting (PowerShell, Python) or no-code automation.

Requirements

• Most of this sounds like you? Apply.

Benefits

• Base salary: $68,000 - $85,000.
• This range reflects our Canada-wide compensation scale.
• Final offers may be adjusted based on the candidate's region to align with local market conditions.
• Family health insurance + telemedicine + annual wellness budget.
• Flexible vacation policy.
• Remote work, with access to our Montreal office.
• In-person gatherings twice a year.
• Claude access, for everyone.

Company Description

ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros for its unmatched simplicity. It offers the simplest, most reliable, and most affordable way to move business data to Microsoft 365. Whether migrating from Google Workspace, file shares, Exchange Online, SharePoint On-Premises, or tenant-to-tenant, ShareGate gets the job done, without surprises. From cloud transformation to M&A integration, it keeps things just damn simple.

ShareGate also helps organizations stay in control once their data is migrated. Its powerful governance features let users assess environments, uncover issues, and apply fixes on the spot, so everything stays clean, secure, and optimized. It lays the groundwork for safe Microsoft Copilot deployment within organizations.

ShareGate is developed by Workleap Technologies, a Montréal‑based software company.