[Hiring] Technical Support Engineer @Virtuozzo

Role Description

As a Technical Support Engineer, you will provide second-level support and Virtuozzo product expertise to customers around the world.

• Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues in collaboration with customer technical teams and internal teams.
• Analyse the technical performance and reliability of products, systems, and services based on customer requests.
• Manage customer communication and provide feedback in accordance with defined quality standards, customer satisfaction requirements, and SLAs.
• Maintain the internal and external knowledge base covering Virtuozzo products and troubleshooting procedures.

Qualifications

• Desire to grow as an IT professional, with a focus on developing advanced Linux expertise.
• Understanding of operating system structure and Linux configuration.
• Experience installing, configuring, upgrading, and maintaining Linux operating systems.
• Experience configuring networking and network services in Linux environments.
• Experience using Linux troubleshooting and monitoring utilities.
• Upper-intermediate or higher English proficiency.
• Strong communication and interpersonal skills.
• Ability to remain calm and focused while investigating and resolving technical issues.
• Experience with Docker, Kubernetes, or OpenStack would be an advantage.
• Red Hat or LPI certification would be a strong advantage.

Requirements

• Develop advanced knowledge of how Linux works with support from our trainers and an experienced team of professional support engineers.
• Learn how Linux-based infrastructure is used by service providers and enterprises worldwide.
• Build a strong technical foundation for further career development within Virtuozzo.
• Work directly with global customers and further develop your technical communication and problem-solving skills.

Benefits

• Remote working model: Join an international, distributed team while maintaining flexibility in how you work.
• B2B contracting from Serbia, BiH, Georgia, and N. Macedonia: Work with Virtuozzo through an independent contractor arrangement.
• Professional growth: Training budget, certification support, mentorship, and career progression opportunities.
• Inclusive, multicultural culture: Work alongside talented engineers from around the world on infrastructure-grade cloud products.
• Additional programmes: Recognition initiatives, referral bonuses, technical talks, and other learning activities.
• Global impact: Contribute directly to customer satisfaction while providing valuable feedback that helps our Engineering teams improve Virtuozzo products.