[Hiring] Epicor Functional & Technical Support @TMS LLC

Role Description

Provide L2/L3 functional and technical support for Epicor ERP environments.

• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting:
  • Finance
  • Manufacturing
  • Distribution
  • Sales
  • Purchasing
  • Inventory
  • Engineering
  • Scheduling
  • MRP
  • Order Management
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.

Qualifications

• Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
• Strong combination of functional and technical Epicor expertise.
• Experience supporting manufacturing or service-oriented organizations.
• Strong experience with Epicor configuration, customization, implementation and production support.
• Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
• Strong SQL/database experience.
• Experience with Crystal Reports and/or SSRS.
• Experience with .NET, C#, VB.NET or related development technologies.
• Experience with Epicor integrations and APIs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.

Requirements

• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.
• Develop and maintain Epicor customizations.
• Perform screen and form customizations.
• Develop and maintain:
  • BPMs
  • BAQs
  • BAM
  • Dashboards
  • Business processes
  • Global alerts
  • Shop warnings
• Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
• Work with C#, VB.NET and .NET technologies.
• Support Product Configurator and other Epicor technical components.
• Develop and maintain Crystal Reports and SSRS reports.
• Create complex queries, calculated fields, cross-tab reports and subreports.
• Develop dashboards and KPI/business-metric reporting.
• Convert existing reporting solutions between Crystal and SSRS where required.
• Support business users with reporting and data-analysis requirements.
• Support Microsoft SQL Server and Progress databases.
• Perform SQL administration, indexing and performance tuning.
• Troubleshoot database and application performance issues.
• Analyze system bottlenecks and recommend improvements.
• Support high availability, disaster recovery and system continuity initiatives.
• Work with manufacturing organizations to optimize ERP-supported business processes.
• Support:
  • Manufacturing
  • MRP
  • Job Management
  • Engineering
  • Scheduling
  • Shop Floor / MES
  • Inventory
  • Purchasing
  • Order Fulfillment
  • Barcode/handheld solutions
• Integrate Epicor with warehouse, shipping, MES and other manufacturing systems.
• Identify opportunities to improve operational efficiency through ERP automation.
• Lead or participate in Epicor implementation and enhancement projects.
• Manage project scope, schedules, budgets, resources and deliverables.
• Work with business and IT stakeholders across all organizational levels.
• Apply structured SDLC and project-management methodologies.
• Manage vendor relationships and coordinate technical and functional teams.

Benefits

• All your information will be kept confidential according to EEO guidelines.

Company Description

The ideal candidate should be capable of operating independently as a senior technical-functional SME and working directly with client business and IT leadership.