[Hiring] Technical Support Associate @Amazon

Role Description

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!

Hours are Sun-Sat with a combination of 4x10 or 5x8 schedules.

Key job responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
• Working with other customer support teams to ensure a consistent and high-quality level of support
• Being a voice and advocate for our customers when something doesn’t feel right
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with customer communication during Blink’s critical launches and support events
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support
• Developing detailed knowledge about specific product lines and features
• Driving projects that improve support-related processes
• Supporting Blink Subscription service

A day in the life

As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

About the team

Our mission is to provide peace of mind for home owners while they are away from home using our wire-free, battery-operated smart home security cameras.

Qualifications

• 2+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in Italian
• Work rotating shift schedules and variable days off

Benefits

• Starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
• Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

Company Description

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.