[Hiring] Technical Support Analyst @Trimble Inc.

Role Description

Are you passionate about solving complex technical challenges and elevating enterprise software performance? As our Technical Support Analyst, you will dive deep into root cause analysis, troubleshoot critical transportation management solutions, and partner directly with engineering and product teams to enhance user experiences.

In this role, you will serve as a critical technical resource for customers and partners, directly influencing software quality and usability across Trimble Transportation solutions. You will have the unique opportunity to collaborate closely with developers, testers, and project managers to resolve intricate multi-platform issues and drive continuous product improvement.

Key Exciting Responsibilities

• Provide exceptional multi-channel customer support by investigating, troubleshooting, and resolving complex hardware and software issues.
• Perform in-depth root cause analysis across integrated enterprise systems and Transportation Management System (TMS) platforms.
• Identify, document, and escalate software defects and usability enhancements to product and engineering teams for future releases.
• Collaborate cross-functionally with developers, project managers, and quality assurance teams to maintain visibility on critical customer issues.
• Author internal technical documentation and recommend process or tool improvements to elevate overall support efficiency.

Qualifications

• Bachelor's degree in a technology-related field, such as Computer Science, or equivalent practical experience.
• Demonstrated success conducting root cause analysis and troubleshooting complex issues across Windows, Linux, Android, iOS, and server environments.
• Hands-on proficiency in using and troubleshooting SQL, XML, HTML, and scripting languages.
• Superior verbal and written communication skills with the ability to translate technical concepts for both technical and non-technical audiences.
• Strong adaptability and prioritization skills to manage high-severity cases effectively in a fast-paced environment.

Bonus Points For

• Familiarity with web services and APIs (REST and SOAP), as well as programming languages like JavaScript, Java, C#, or Python.
• Experience working with CRM casing tools, Jira defect tracking, and reviewing mobile device logs.
• Operational background within the transportation and logistics industry or hands-on experience with Android, Angular, and React frameworks.

Logistics

• Location: Remote - US
• Travel Requirement: 10%

Benefits

• Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses.
• Paid Parental Leave and Employee Stock Purchase Plan.

Compensation

• Hiring Range: $55,000.00–$75,600.00
• Pay Rate Type: Salary
• Bonus Eligible: Yes
• Commission Eligible: No