[Hiring] Industrial Technical Services Representative @Waste Management, Inc. (WM)

Role Description

Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options. This position is remote; however, the employee will be required to work a shift between 7:00am to 5:00pm CT based on business need.

• Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.
• Applies technical knowledge to assist customers with testing parameters and proper completion of profiles, manifests, and appropriate forms.
• Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquiries, and resolves customer issues.
• Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence.
• Effectively utilizes, coordinates and cultivates relationships with internal and external customers.
• Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams.
• Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates, and new service offerings.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls.
• Provides leads to account managers and program managers using WM sales management tools.
• Conducts effective probing of inbound customer calls to identify the proper methodology to “close” the customer.
• Assists account managers with receivables and collections issues.
• Handles inbound customer calls and referrals from account managers.
• Delegates data entry, manifest preparation, filing, and other basic administrative tasks to Industrial Sales Coordinators.

Qualifications

• Must live and work in the U.S.
• High School Diploma or GED (accredited)
• 1-year prior experience with specialist waste (in addition to education requirement)

Requirements

• Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.
• Please note that benefits may vary by site.