[Hiring] Tech Support Analyst II @BAE Systems

Role Description

This job is fully remote. We are seeking a Junior Business Analyst to support the Engineering Tools organization by helping manage and maintain engineering applications, ensuring they operate reliably and meet user needs. This role assists with configuration, testing, upgrades, documentation, compliance tasks, and basic solution evaluation. The Junior BA collaborates with Engineering, IT teams, and end users to gather requirements, analyze processes, identify improvements, and support roadmap planning. Additional responsibilities include:

• Tier‑2 user support
• SCCM testing/packaging support
• License tracking assistance
• Change request preparation
• Participation in proof‑of‑concept activities

The role focuses on learning core BA functions while contributing to application stability, compliance, and continuous improvement. BAE System’s IT department is investing in Digital Transformation and this role will be involved in implementing these initiatives.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related Engineering field or equivalent experience
• 2+ years of experience as a Business Analyst, IT, or a related field
• Knowledge of Engineering Tools and Applications
• Service ticket operations, ensuring timely resolution of tickets and incidents in ServiceNow
• Experience working with cross-functional teams and managing small to medium IT projects
• Knowledge of Engineering Tools deployment
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and adapt to changing priorities with great time management and organizational skills
• Ability to analyze complex problems and develop creative solutions
• Ability to manage multiple projects and priorities simultaneously
• Strong business acumen and understanding of technical requirements
• Experience in supporting engineering, manufacturing, operations, or a related field is preferred
• Familiarity with COTS Application Licenses

Requirements

• Support the team in maintaining shared workspaces in MS Teams by helping organize files, notes, and workflows
• Share useful tips, simple best practices, and collaborative ideas with teammates
• Contribute to a positive, collaborative team environment
• Assist teammates by providing help, gathering information, and ensuring they have what they need
• Demonstrate a strong team mentality by being reliable, flexible, and willing to step in where needed
• Support communication and coordination between Engineering, end users, IT teams, and other business partners
• Assist in gathering high-level business requirements and translating them into clear inputs for technical teams
• Help maintain positive relationships with application users by providing tier‑2 support
• Participate in discussions related to application changes, enhancements, and minor improvement opportunities
• Support the operational lifecycle of engineering applications
• Assist with reviewing application functionality and identifying areas for small process improvements or automation
• Help monitor application performance trends, usage data, and user feedback
• Contribute to application upgrade efforts, including basic testing and validation tasks
• Assist with SCCM software requests and basic application testing
• Help maintain user documentation such as installation guides and knowledge articles
• Provide basic support for demand intake by gathering initial information
• Participate in Proof‑of‑Concept activities
• Support the completion of compliance documentation and ticket tracking
• Assist with reviewing compliance requirements and security notices
• Help maintain user lists and shared account records
• Contribute to license tracking activities
• Participate in change management activities
• Work to ensure compliance with IT standards, policies, and procedures

Benefits

• Health, dental, and vision insurance
• Health savings accounts
• 401(k) savings plan
• Disability coverage
• Life and accident insurance
• Employee assistance program
• Legal plan
• Discounts on home, auto, and pet insurance
• Paid time off and paid holidays
• Paid parental, military, bereavement, and applicable federal and state sick leave
• Company recognition program for monetary or non-monetary awards