[Hiring] Technical Support Analyst @KSN Technologies.

Role Description

This consultant is a technical expert that assists the dealer technician with vehicle repairs. Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms. Diesel experience is a MUST. Extensive experience as an end user and customer support is needed for this role. Up to 10% travel might be required and will be reimbursed by International.

This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team.

This position supports International Dealer Technicians and Body Builders.

• Tech Services support members support international dealers and body builders provide repair and diagnostic support
• Provide publications feedback to our publication's teams
• Escalate trending failure modes to Service Engineering
• Future travel to dealer locations is a possibility

Qualifications

• Bachelor's degree
• At least 2 years of field service engineering, automotive service or truck service experience OR
• At least 4 years of field service engineering, automotive service or truck service experience

Requirements

• Solid electrical diagnostics experience
• Customer service experience
• Diesel experience

Desired Skills

• MS Office
• Excellent written and verbal communication skills
• Class 8 Truck experience
• Critical thinking and problem solving