[Hiring] Tech Support SQL Specialist @Boeva Tech

Role Description

Are you passionate about technology and solving customer challenges? Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We're looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience.

• Act as the first point of contact for customers via email, chat, or phone.
• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.
• Help users navigate and optimize the platform to its full potential.
• Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.
• Collaborate with internal teams to enhance support quality and product performance.
• Maintain excellent communication and customer satisfaction standards.

Qualifications

• Native-level French, with strong written and verbal communication skills.
• Intermediate English (B2 level) for collaboration with global teams.
• SQL knowledge is required.
• Tech-savvy and passionate about SaaS or financial technology.
• Strong analytical thinking and customer-oriented mindset.
• Prior experience in technical support or customer service is a plus.

Requirements

• For Local Candidates: 1,251.84 EUR gross/month
• This all-inclusive package features:
• Base salary
• Holiday & Christmas bonuses
• Monthly food allowance
• Contract Type: Temporary, with real potential for renewal and long-term employment
• Trial Period: 1 month
• On-site visits: Required at most once per quarter (1 day during client visits)

Benefits

• Free Portuguese language courses
• Access to sports, cooking, and social activities
• Friendly, multicultural environment with career development opportunities

Hiring Process

• Application Review
• Online Language Assessment
• Interview with the Client
• Portuguese residency card required.