[Hiring] Support Specialist @Encaja Talent

Role Description

We're partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal. In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

• Provide customer support via phone and email, ensuring a professional and friendly experience
• Assist with inquiries related to orders, deliveries, payments, and returns
• Troubleshoot customer issues and provide clear, effective solutions
• Act as a point of contact for external sellers, supporting their questions and needs
• Provide information about digital products and platform services
• Escalate and route more complex issues to the appropriate internal teams
• Maintain accurate records of customer interactions and follow internal processes

Qualifications

• Fluent in Dutch (spoken and written) with good English skills
• Previous experience in customer support or service roles is an advantage
• Strong communication and problem-solving skills
• Comfortable working with digital tools and customer management systems
• Ability to work independently in a remote environment
• Customer-focused mindset with attention to detail

Benefits

• Remote position within Portugal
• Full-time contract with a 40-hour work week
• Paid training (6 days, 8 hours per day) with structured onboarding
• Training compensation provided upon successful completion
• Base salary + meal allowance
• Holiday and Christmas allowances paid monthly
• Optional accommodation support (if applicable)
• Health insurance from day one
• 22 days of paid annual leave + Portuguese public holidays
• Opportunity to grow within an international and fast-paced environment