[Hiring] German Speaking Customer Advisor @Ignite

Role Description

We are looking for a dedicated, empathetic, and fluent German-speaking Customer Advisor to join our expanding remote team in Portugal. In this vital role, you will be the primary lifeline and point of contact for patients and customers utilizing advanced diabetes care management products, glucose monitoring devices, and related healthcare support services.

If you have a genuine passion for healthcare support, excellent communication skills, and want the freedom to work from the comfort of your home anywhere in Portugal, this is an exceptional opportunity to build a meaningful, long-term career in a supportive multinational environment.

Key Responsibilities & Daily Tasks

• Compassionate Patient Support: Provide warm, professional, and accurate assistance to customers and patients regarding diabetes care devices, supplies, and related support services via inbound channels (calls, emails, and chat).
• Technical Guidance & Troubleshooting: Guide users step-by-step through product setup, troubleshoot technical issues with medical hardware and software, and explain usage instructions clearly and patiently.
• Account & Order Management: Update customer profiles, manage product re-order queries, process service requests, and maintain pristine records in strict compliance with medical data privacy and healthcare standards.
• Cross-Functional Collaboration: Work closely with team leaders, quality assurance specialists, and healthcare coordinators to ensure service delivery standards and regulatory compliance are consistently met.
• Advocacy & Discretion: Handle sensitive, health-related inquiries with the highest level of emotional intelligence, discretion, patience, and professional care.

Qualifications

• Native or fully fluent German (written and spoken) combined with at least B2-level English for internal communication, systems navigation, and training.
• Must currently reside in and have legal authorization to work in Portugal (mandatory requirement for contract compliance and home setup).
• Outstanding communication abilities, active listening skills, and natural patience for supporting individuals managing chronic health conditions.
• Comfortable navigating multiple software systems, CRM tools, and remote communication platforms simultaneously.
• A quiet, distraction-free workspace equipped with a reliable, high-speed internet connection.

Compensation & Financial Structure

• Monthly Base Salary: EUR 1,100 gross, paid 14 times a year (incorporating holiday and Christmas allowances).
• Meal Subsidy: EUR 7.63 net per working day.

Benefits

• True Remote Flexibility: Work from anywhere within Portugal while your technical setup is fully provided by the company.
• Work-Life Balance: Structured schedule featuring 5 working days and 8-hour shifts on a 24/7 rotative rotation, providing advance scheduling to help you manage your personal time.
• Career Growth: Clear internal progression paths into team leadership, quality assurance, coaching, or administrative operations.
• Paid Onboarding: Comprehensive, fully paid initial training program to ensure you feel 100% confident before taking your first customer call.
• Well-being & Community: Access to wellness initiatives, regular team engagement events, and a multicultural remote support network.