[Hiring] Italian Speaking Video Streaming Customer Experts @Mercier Consultancy Group

Role Description

We are actively recruiting for Italian Speaking Video Streaming Customer Experts. This is a unique opportunity for Italy-based professionals to relocate to Greece and build a career in the fast-paced digital media sector. You will represent a major entertainment brand, ensuring users receive high-caliber assistance while enjoying the Mediterranean lifestyle in Greece.

• Provide top-tier support for global streaming subscribers through phone, email, and live chat channels.
• Troubleshoot technical hurdles, billing inquiries, and account access issues for an expansive user base.
• Maintain currency on emerging streaming technologies and content libraries to deliver insightful, high-value advice.
• Take ownership of user issues to cultivate a flawless and engaging streaming experience for Italian-speaking customers.
• Report on recurring technical patterns to help our internal partners optimize service delivery and platform stability.
• Act as a brand expert, guiding users through sophisticated streaming features and ensuring device compatibility.
• Consistently meet and exceed KPIs by demonstrating excellence in communication and driving high satisfaction ratings.

Qualifications

• Full professional proficiency in Italian, both verbal and written.
• Possession of a valid EU passport (mandatory requirement).
• Outstanding interpersonal communication abilities required to succeed in this role.
• A genuine enthusiasm for the streaming industry, digital content, and cinematic media.
• Strong technical aptitude and a desire to resolve complex digital streaming challenges.
• An upbeat, professional attitude coupled with a strong service-oriented focus.

Benefits

• Competitive salary package.
• Performance-based monthly bonuses to reward your hard work and achievements.
• Complete relocation support (flights, airport pickup, and initial hotel accommodation).
• In-depth, paid professional training tailored for the streaming sector.
• Private medical insurance and additional corporate perks.
• Clear pathways for career progression and professional development.

Company Description

At Mercier Consultancy Group, we act as a global bridge between elite talent and the world’s most influential organizations. Our mission is to facilitate seamless career transitions by offering bespoke recruitment solutions that empower professionals to thrive in international settings, all while benefiting from our dedicated, comprehensive support throughout their tenure.