[Hiring] Solutions Consultant @Personalbüro U. Herrmann

Role Description

We are partnering with a leading digital solutions provider in Bulgaria to recruit a Danish and English-speaking Solutions Consultant for a project with the world’s largest search engine, based in Sofia. In this role, you will provide expert support and guidance to users, helping them get the most out of innovative digital products. You’ll join a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value.

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Qualifications

• Fluent Danish or Dutch or German or Icelandic or Slovak and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction
• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Ability to collaborate and share knowledge, and contribute positively to team dynamics
• Ability to embrace change, learn quickly, and maintain composure under pressure

Benefits

• Flexible contract conditions (temporary employment, part-time options)
• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses