[Hiring] Senior Solution Consultant @Atlassian

Role Description

We're hiring a Senior Solution Consultant with a Cloud Platform and AI focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Senior Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian.

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers.
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions.
• Identify and promote opportunities for service and product expansion within a client’s organization.
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams.
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas.
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.

Qualifications

• 6-8 years of experience within SaaS companies.
• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership.
• Demonstrated expertise in our Cloud Platform, including:
  • Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc.
  • Background in SaaS based-architectures, integration methods, and associated security considerations.
  • Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models.
• Demonstrated expertise in Artificial Intelligence, including:
  • Familiarity with Atlassian’s Rovo platform, and ways in which Agents are implemented and deployed.
  • Background in large language models (LLMs) for generative content, prompt engineering, and chat-mediated interactions.
  • Proven ability to design proof-of-concept solutions to address common business challenges for Enterprise customers.
• Fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.

Requirements

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices.
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams.
• Experienced working with large customers in a consulting or technical expert capacity.

Benefits

• Ample time off.
• Annual education budget.
• Paid volunteer days.
• And so much more.