[Hiring] Service Desk Analyst @Centorrino Technologies

Role Description

Join Centorrino Technologies (CT) as a passionate Service Desk Analyst - File & Print to help redefine the customer experience.

• Provide support and operational ownership of File & Print services across the environment.
• Deliver Print Services support, including:
  • Installation, deployment, and configuration of printers and queues
  • Print driver management and remediation
  • PaperCut and print management platforms
  • Scanner service accounts and scan-to-email workflows
  • Hardware fault triage and vendor escalation
• Deliver File Services support, including:
  • File server and shared drive management
  • File-level restores and recovery
  • NTFS permissions and access troubleshooting
  • Alignment of local and network storage usage
  • Troubleshoot cloud-based file access issues, including SharePoint file and folder-level permissions
• Act as an escalation point for Phone Team, DSOs, and Embedded team members on File & Print issues.
• Participate in major incident triage, including file server or storage-related outages.
• Maintain and improve File & Print documentation and knowledge articles.
• Support related M365 and Audio Visual services where they intersect with File & Print.

Qualifications

• Experience in a Level 1/2 Service Desk or Technical Support role.
• Strong working knowledge of Windows 10/11 and Windows Server environments.
• Hands-on experience with print services and print management platforms (e.g. Windows Print Server, PaperCut or similar).
• Solid understanding of file services, including NTFS permissions, security groups, and access control.
• Experience supporting SharePoint file access and permissions.
• Ability to troubleshoot and explain printer, queue, driver, and connectivity issues confidently.
• Experience working with ticketing systems and documenting technical outcomes clearly.
• Strong customer service skills and calm communication under pressure.
• Ability to prioritise work, manage escalations, and operate effectively during incidents.
• A collaborative mindset and willingness to improve processes and documentation.

Benefits

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
• CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Requirements

• A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.