[Hiring] Client Care Partner @Hopesglobalgetaways

Role Description

We are looking for dependable, people-oriented individuals to join our remote team as Client Care Partners. In this role, you will support clients as they organize vacation plans by helping them review options, coordinate requested services, and stay informed as arrangements come together. This opportunity is a good fit for individuals who enjoy customer service, relationship-building, organization, and consistent follow-through. Previous professional travel experience is not required. Training and ongoing support are provided.

• Learn about each client's destination interests, travel dates, budget, vacation preferences, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review suitable choices and understand important planning details.
• Coordinate selected services through approved supplier systems and booking resources.
• Keep confirmations, reservation details, schedules, and client notes organized and up to date.
• Follow up on pending decisions, missing information, deadlines, and next steps.
• Assist with routine questions, standard booking changes, and service-related needs.
• Maintain accurate client records while continuing to build supplier and destination knowledge.

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and client-focused approach
• Strong organization and attention to detail
• Comfortable researching and comparing information online
• Ability to manage multiple client needs and follow-up items
• Dependable time-management and communication skills
• Resourceful when responding to routine questions or changes
• Self-motivated and comfortable working independently
• Willingness to learn booking platforms, supplier systems, and digital tools
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualifying regions

Benefits

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Training available for individuals new to the travel industry
• Ongoing supplier and destination education
• Access to team guidance and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Continued opportunities to strengthen client-care, communication, and planning skills

Company Description